A rotating set of five cases — selected projects across industries.
Cut duplicate records by 40%
Problem: Leads from 5 sources weren't syncing into the CRM, causing missed follow-ups and duplicate records.
Solution: Connected all lead sources to Bitrix24/amoCRM with automatic deduplication, scoring, and routing rules.
Cut response time to under 3 minutes
Problem: Support team was overwhelmed handling repetitive questions via 6 channels with no after-hours coverage.
Solution: Built a Telegram bot with voice/photo input handling and multi-step conversation memory, covering FAQs and booking.
Freed up 6h/week of support time
Problem: Support team was overwhelmed handling repetitive questions via 6 channels with no after-hours coverage.
Solution: Built a Telegram bot with voice/photo input handling and multi-step conversation memory, covering FAQs and booking.
Cut duplicate records by 63%
Problem: Leads from 8 sources weren't syncing into the CRM, causing missed follow-ups and duplicate records.
Solution: Connected all lead sources to Bitrix24/amoCRM with automatic deduplication, scoring, and routing rules.
Enabled a 63% price increase with no drop in demand
Problem: Brand identity was inconsistent across channels, making it hard to stand out or command premium pricing.
Solution: Developed a full brand direction and go-to-market strategy, aligning visual identity and messaging across all channels.